Frequently Asked Questions
Do I need to book an appointment to visit your boutique?
It is advisable to book an appointment to avoid disappointment, especially if you are planning to visit on a Saturday or Sunday. To make an appointment, please call us on 01244 390097 or fill in our ‘Request Appointment’ form.
How long is an appointment?
A Bridal appointment lasts for 1.5 hours, allowing you time to browse through the collection and try on a selection of dresses without feeling rushed.
Do I need to bring anything with me for my appointment?
If you already own a strapless bra, it may be worth bringing it for your appointment. You will then get a better look at the neckline of the gowns you are trying. This is, however, not essential.
How many guests am I allowed to bring to my appointment?
We want you to enjoy your experience with us and would recommend bringing 2 or 3 guests whose opinions you value and trust.
We don’t want to limit your number of guests, but would kindly ask that you let us know if you intend to bring a larger party when booking your appointment.
Are children welcome at Brides of Chester?
Children are always welcome at Brides of Chester: weddings are a family affair! We have space to accommodate a pram and we have on-site toilets.
Which designers do you stock?
We are very proud to be the exclusive area stockists of Pronovias, Atelier Pronovias, Stella York, Stella York Everybody/Everybride, Justin Alexander, Justin Alexander Signature, Sincerity, Sottero & Midgley and Ian Stuart.
What sizes dress do you stock?
Most dresses in our standard collection vary between sizes 10 and 16. We also have a plus size collection of dresses (same designs as our standard collection, different sizes), available to purchase up to a size 34.
What is your price range?
For a new, made-to-order wedding dress, our prices range from £875 to £2,725 with the majority of gowns ranging between £1,199 and £1,999.
We also have a range of ex-sample wedding dresses available to buy ‘off-the-peg’ which range from £399 to £599.
Please do not hesitate in discussing your budget with us at the beginning of your appointment. We want you to be comfortable with the dresses you are trying.
When should I start looking for my wedding dress?
We normally recommend at least 10 – 12 months before your wedding day, however it’s entirely up to you; whenever you’re ready to start looking! Please bear in mind that a new, made-to-order wedding dress normally takes 12 – 16 weeks to arrive into store and you will need to allow another 8 -10 weeks for alterations to be completed on time.
Is your wedding date much closer than that? Don’t worry: We work with outstanding stockists who are often able to supply us with gowns at very short notice. Our dedicated seamstresses will also ensure that your dress will be ready on time.
I have chosen my dream dress. How do I pay for it?
Congratulations! Please have a look at ‘Payment Options’ within the ‘About Us’ menu, where we explain the various payment methods we offer.
Do you provide an alterations service?
Yes, we have an in-house alterations service with 2 experienced and dedicated seamstresses, which is available to all Brides and Bridesmaids who purchase a gown with us. Alterations are chargeable and will differ from gown to gown.
Our seamstresses are also able to customise wedding dresses to your request (e.g. add straps, sleeves, belts).
How many dress fittings do I need to attend?
You will normally have 2 dress fittings; one approximately 10 weeks before your wedding and the second about 4 weeks before. Depending on the alterations required, you may need a 3rd fitting. After your fittings have been completed, your dress will be beautifully pressed, ready for you to collect at a suitable date and time; normally a couple of days before the wedding.
How do I pack my dress if I’m taking it abroad for my wedding?
We are happy to pack your wedding dress in either a suitcase that you provide or in an airline box, which we sell in store. This service is free of charge to all Brides who purchase a gown with us.
If you have any further queries, please don’t hesitate in contacting us on 01244 390097 or emailing us at firstname.lastname@example.org: we’re happy to help!