Covid-19 Latest: Updated 27th January 2022
In line with the latest Government Covid-19 guidelines on opening, we have made a number of changes to the daily running of our boutique. These changes have been carefully considered to ensure the safety and welfare of our staff, brides and guests.
We want you to enjoy your appointment, and experience that special moment, sometimes with tears (happy, of course!), of finding the wedding dress of your dreams. We are determined to ensure that you feel safe in a comfortable, relaxed environment, and feel special during this exciting time in your life. Please take the time to read this and don’t hesitate in contacting us, if you have any further queries regarding your forthcoming visit.
We look forward to welcoming you soon!
All appointments are to be booked in advance. It is not currently possible to pop in and browse.
You are welcome to bring up to three guests with you to your appointment. Please feel free to invite the rest of your Bridal party digitally. We have Wifi and a selfie station available, so that you are able to enjoy your appointment hands free. Complimentary still or sparkling bottled water will also be made available throughout your appointment.
All of our staggered appointments are private, with a one to one service. You will be on either the ground or the first floor and your fitting area will be thoroughly cleaned prior to your arrival.
THE NEW NORMAL
Please arrive at the boutique no more than 5 minutes before your appointment. You will be warmly greeted by your Sales Consultant, who will explain the protocol for your appointment. As a courtesy to our staff and other parties, we request that you and your guests wear a face mask throughout your visit and hand sanitiser is readily available for regular use. Social distancing measures will remain in place, as much as possible, throughout your appointment.
You will have the opportunity to browse the dresses in store with your Sales Consultant. If you have already carried out a little research on our website, let us know your favourites and we’ll show you them before you decide to try.
OUR CLEANING PROCEDURES
Our boutique will be thoroughly cleaned every morning before opening, paying particular attention to high touch points including door handles and stair banisters. High touch points will continue to be cleaned at regular intervals throughout the day.
Additionally, each changing area will be thoroughly cleaned after every appointment.
Finally, we are lucky enough to have an air conditioned boutique which allows fresh air to circulate throughout the day.
To ensure the safety and welfare of our staff and customers, please do not attend your appointment if; you have not been following current government guidelines in relation to social distancing in the last 14 days, you are experiencing any symptoms of Covid-19, you have been in contact with anyone with Covid-19 symptoms in the last 14 days, you are awaiting the outcome of a Covid-19 test, you are in a quarantine period having arrived in the UK in the last 14 days. We are happy to rearrange your appointment for another time soon.
All members of staff will also be asked to confirm the above prior to the start of each working day.
We are NHS Track and Trace registered and have an NHS QR code, which is on display at the entrance to our boutique. If you have the NHS Covid-19 App, please scan the QR code upon your arrival.
We are putting these procedures in place for the foreseeable future to protect our team and our customers. Our staff will be wearing face coverings during appointments and will be using hand sanitiser throughout the day. Because of these hygiene and safety precautions, your experience may feel a little clinical. We promise to do everything we can for you to enjoy your time with us, have a memorable experience and we look forward to sharing in your happiness when you find ‘the one’.
Monday: 10.00am – 5.00pm
Wednesday: 10.00am – 5.00pm
Thursday: 10.00am – 5.00pm
Friday: 10.00am – 5.00pm
Saturday: 9.30am – 5.00pm
Sunday: 10.00am – 4.00pm
Tuesdays/Bank Holidays: Closed
4 Northgate Row
Tel: 01244 390097